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Operations Manager

Role Summary

This role serves as the operational backbone of Mo‘olelo Group, working closely alongside the principal to keep active projects moving, organized, and well-documented. The focus is behind-the-scenes execution -- research, writing, design, and coordination -- so that the principal can stay focused on client relationships, strategy, and high-level delivery. The principal remains the primary point of contact for all clients and partners. This role supports as a secondary contact and handles most work in a supporting capacity.

Areas of Responsibility

Project Coordination & Administration

● Track tasks, deadlines, and deliverables across all assigned projects

● Maintain project timelines and surface upcoming needs or bottlenecks

● Organize files, meeting notes, and project documentation

● Monitor and keep tasks current on all active projects

● Support invoicing coordination and billing milestone tracking as needed

Document Design & Visual Synthesis

● Transform raw meeting notes, working group outputs, and field observations into polished documents

● Design presentations, one-pagers, and reports with clean, professional formatting

● Create charts, infographics, and visual summaries from cultural and project data

● Synthesize key takeaways and themes from meeting notes into clear, shareable outputs

● Produce materials ready for client or stakeholder delivery with minimal revision needed

Communications Support

● Draft and send correspondence on behalf of the principal as directed

● Manage follow-up emails with contractors, partners, and stakeholders on assigned projects

● Prepare materials and agendas in advance of meetings and site visits

● Keep the principal informed via brief, regular updates

Requirements

● Location & Presence: Based on Maui with reliable transportation; comfortable working on-site in an office setting the majority of the time, with occasional visits to project sites.

● Project & Workflow Management: Proven track record managing complex projects, timelines, and deliverables independently; proficiency with project management and scheduling platforms (e.g., Asana, Motion) and Google Workspace.

● Clear & Culturally Grounded Communication: Exceptional written and interpersonal communication skills; adept at drafting professional correspondence, managing contractor/stakeholder follow-ups, and collaborating respectfully within local community contexts.

● Business Coordination: Experience or comfort supporting basic business development workflows like tracking invoices and ensuring compliance.

● Proactive Independence: High autonomy and discretion, capable of prioritizing competing demands, spotting bottlenecks before they occur, and taking initiative without requiring granular day-to-day oversight.

Anticipated salary range: 60-70k annually